Terms & Conditions
PAYMENT PLAN T&C'S
Your payment plan must be up to date to receive in-clinic treatments.
Initial 10% off retail purchases applies to your first purchase only, at the time of Treatment Plan sign up. (Discount excludes inskinco range, giftpacks and promotional items). This discount cannot be redeemed if payments are overdue.
If your account is overdue at the time of your appointment, your treatment will be postponed until payments are brought up to date.
Our cancellation policy still applies.
Cancellations or appointment rescheduling within 24 hours of your appointment time may result in the treatment being redeemed in accordance with our standard cancellation policy.
No-shows will automatically have their treatment redeemed.
Ongoing rescheduling resulting in treatments falling outside of the payment plan term may result in any remaining treatments being forfeited.
All payments are processed via Aglow. It is your responsibility to manage and complete payments through your client portal or by contacting Aglow directly on 1300 585 130 or support@getaglow.co.
After 3 failed payment attempts, your account and all future bookings will be suspended until the matter is resolved.
Upon suspension, any discounts on products and treatments provided as part of the treatment plan must be repaid to Instil Beauty in full within 7 days of suspension.
Unpaid balances may be referred to a third-party debt collection service.
Payments from your membership plan cannot be used towards retail purchases.
Cancellation Policy:
Normal cancellation policy applies:
Cancellations within 24 hours and no-shows will be charged the full treatment cost.
Policy Updates:
Terms and conditions are subject to change. Updates will be communicated via email and reflected on our website.
CANCELLATIONS/CHANGES TO BOOKINGS
Appointment Changes
Changes to your appointment can be made up to 48 hours prior to your scheduled appointment time, subject to availability.
Cancellations Within 24 Hours
Any cancellations made within 24 hours of your scheduled appointment time will incur a charge of 100% of the total cost of the booked treatment(s).
No-Shows
Clients who fail to attend their scheduled appointment without prior notice ("no-shows") will also be charged the full cost of the treatment(s) booked.
Late Arrivals
If you arrive late to your appointment, we will do our best to accommodate you. However, if your lateness impacts other clients, we may need to adjust or reschedule your service. The full cost of the originally booked treatment will still apply.
Booking Fees
A non-refundable booking fee is required to secure appointments. In the event of a late cancellation or no-show, this fee is forfeited.
Refunds
Refunds are not available for missed appointments or late cancellations.
EXCHANGES & REFUNDS
Skincare Product Purchases
Unopened Products
Exchanges for unopened products can be made within 14 days of purchase, provided the product is in its original packaging and accompanied by proof of purchase (receipt or invoice).
Exchanges are subject to availability.
Opened Products
Unfortunately, we cannot offer refunds or exchanges for opened products due to hygiene and safety reasons.
Sale or Promotional Items
Products purchased during sales or promotions are final sale and are not eligible for refunds or exchanges.
Reactions or Results
While we take every precaution to recommend suitable products, skincare results vary from person to person. Individual skin reactions or lack of desired results are not grounds for refunds or exchanges. If you experience an unexpected reaction, please contact us to discuss alternative solutions.
Skin Treatments
No Refunds. Refunds will not be provided for completed treatments. Skincare results are influenced by many factors, including individual skin type and adherence to aftercare instructions. While we aim for optimal results, we cannot guarantee outcomes and do not offer refunds on this basis.
Treatment Packages
Pre-paid treatment packages are non-refundable but may be transferable to another person at the salon's discretion.
Promotional Services
Services performed as part of special promotions or discounts are not eligible for refunds or adjustments.
Dispute Resolution
If you are unsatisfied with a product or service, please contact us directly at admin@instilbeauty.com.au. We value your feedback and will work with you to address your concerns where possible.
Policy Agreement
By purchasing a product or booking a treatment, you acknowledge and agree to abide by the terms of this & above-mentioned policies.
This policy ensures that we can provide a high standard of service to all clients while maintaining fairness. If you have further questions or require assistance, please reach out to our team at admin@instilbeauty.com.au